Establishing a voice of the customer programme
— and new language within the business

In the words of our client: " engaged Insight Angels to help scope and develop a new customer sentiment program. Insight Angels worked as an extension of our in-house team, conducting internal stakeholder interviews, managing the RFP process to help find suppliers, and assisting in setting up the program for success. They were a highly trusted extra pair of hands and ensured that the project always maintained momentum and that our objectives were met."